help

privacy.

This policy explains what personal information WINSLOUVE collects when you visit or buy from winslouve.com, how we use it and the choices you have. We handle personal data in line with the Egyptian Personal Data Protection Law No. 151 of 2020.

01 — What we collect

Order details: your name, email address, phone number, delivery address and the products you order.
Payment: card payments are processed securely by our payment provider, Paymob. We do not see or store your full card number.
Messages: anything you send us by email, WhatsApp or the trade enquiry form.
Browsing: basic technical information such as your device, browser and pages visited, collected through cookies.

02 — How we use it

To process, make and deliver your order, and to contact you about it.
To answer your questions and handle returns or refunds.
To keep the website secure and working properly, and to understand how it is used.
To send you news about WINSLOUVE, only if you have agreed to receive it. You can unsubscribe at any time.

03 — Who we share it with

We share only what is needed, with: our payment provider (Paymob), to take payment; our delivery partners, to deliver your order; and Shopify, which hosts our store. We do not sell your personal information.

04 — Cookies

We use cookies to keep your bag working, remember your preferences and understand how the website is used. You can control cookies through your browser settings.

05 — How long we keep it

We keep order information for as long as needed to fulfil the order and to meet our legal and accounting obligations, and then delete or anonymise it.

06 — Your rights

You may ask to see the personal information we hold about you, correct it, or ask us to delete it, subject to our legal obligations. To do so, email hello@winslouve.com.

07 — Security

We take reasonable measures to protect your information. Payments are encrypted and handled by our payment provider.

08 — Changes

We may update this policy from time to time. The latest version is always published on this page.

Contact

WINSLOUVE · hello@winslouve.com · +20 101 866 8811