returns.
We want you to love what you ordered. If something isn't right, we're here to help.
01 — Returns
You may request a return within 7 days of receiving your order. To be eligible, the product must:
- be unused and in its original condition
- be returned with its original packaging and protective materials
- not have been damaged, altered, installed or modified
- include all original accessories and components
- be accompanied by your order number or proof of purchase
Products that cannot reasonably be returned to their original condition because of their nature, packaging or use may be subject to the exceptions allowed by law.
02 — Refunds
Once your return has been received and inspected, we will confirm whether it meets the return requirements. Approved refunds are issued to the original payment method, subject to the applicable legal requirements and payment-provider processing times. For online orders, refunds are processed within the period required by Egyptian consumer protection law.
03 — Damaged or defective products
Every piece is inspected before it leaves us. If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible with your order number and clear photographs or videos of the product and its packaging.
For products confirmed to be defective or incorrectly supplied, we will arrange an appropriate remedy: a replacement, a repair or a refund. In line with Egyptian consumer protection law, defective goods can be returned or exchanged within 30 days of receipt, at no additional cost to you.
04 — Made-to-order and custom pieces
Pieces made to your specific dimensions, personalised, customised in colour, material or finish, or otherwise made to your specifications may be subject to different return conditions where the law permits. Under Egyptian consumer protection law, goods made to a customer's own specifications, where they conform to those specifications, are an exception to ordinary return rights. Any piece that cannot be returned will be clearly marked as such before you buy it.
05 — Exchanges
To exchange an eligible product for another, please contact us within 7 days of receiving your order. Exchanges are subject to availability. If the new piece costs more, you pay the difference. If it costs less, we refund the difference through our refund process.
06 — Sale items
Sale and promotional products carry the same statutory consumer rights as full-price products. Any additional promotional conditions will be clearly communicated before purchase.
07 — Large or fragile pieces
For large, heavy or fragile pieces, please contact us before arranging any transport. We will tell you exactly how to return it, so you don't have to work it out yourself.
Contact
WhatsApp +20 101 866 8811 or email us, with your order number.